Network Support

Preventative Maintenance

Regular preventative maintenance is a critical component to supporting your computer network. Problems can often be identified before they occur and remedial actions taken prior to them becoming a crisis.

Without regular maintenance, issues such as an underperforming servers, slow PC’s, intermittent backup issues, undetected viruses and security holes, all contribute to lessening the efficiency, reliability and ultimately the profitability of your business on a day-to-day basis.

With contracted preventative support, our engineers attend your site on scheduled visits to ensure your network is operating to optimum performance.

During the scheduled visit the following critical tasks are completed on your server:

• Check all system logs for errors and fix as necessary
• Check Anti-virus and/or Anti-Spyware software is updated
• Check backups are working and perform a sample restore
• Install required patches and updates

Time permitting, additional tasks are performed on request or as detailed in the supplied Preventative Maintenance Agreement. Preventative Maintenance Agreements offer the following benefits:

• Priority attendance to call-out requests
• A more stable network environment
• Support and advice without the cost of an IT Department

Fixed Rate Support Agreement

In addition to Preventative Maintenance, or perhaps as your preferred support option, Active Computer Services Limited can provide your business with a fixed monthly rate for all support requirements. Under this option your business invests in Pre-Paid hours for any telephone, remote or on site technical support you need. All service activities are logged on our call logging and tracking system and hours needed used are tracked. Any hours unused in a month can be rolled over and accumulated to a maximum of 3 months. This option provides the following benefits:

• Priority attendance to call-out requests
• Fixed monthly costs for service
• Support and advice without the cost of an IT Department

Network Design and Implementation

Active Computer Services Limited design and deliver the solutions our clients need, to stay ahead in a constantly evolving IT world.

Our network teams are constantly researching and testing network solutions that will provide significant benefits to our clients. We only put into place proven technologies that are readily supported and future expandable.

We can design, build and manage IT infrastructures that will give competitive advantages and which will build on existing investments.

Hardware Support

Active Computers can provide repair services for a wide range of hardware products available in New Zealand.

We can liaise with manufacturers to provide enhanced Warranty Support, or if necessary provide out of warranty repair services. Hardware support can be tailored for either return to base or rapid-response onsite servicing.

Outsource Solutions

As part of Active Computer’s complete service offering is our full outsourcing solution.

By outsourcing your IT services your business benefits by being able to concentrate on what you are in business for, rather than concentrating on your systems.

Additionally, by outsourcing you have the benefit of a team of experts without the cost of an IT department. This team will get to understand your business as a partner and be responsible for supporting your business needs.

Business Continuity Planning

Hardware failures can often not be predicted and many businesses suffer the consequences of not having a continuity plan in place.

Continuity planning for your IT infrastructure includes evaluating hardware repair or replacement policies in the event of severe failure, investigating all back-up procedures, and finally reviewing restoration planning and testing.

Disaster Recovery Solutions

Additional to but just as vital to Business Continuity Planning is Disaster Recovery planning.

Disasters can be categorized in many ways such as floods, earthquakes, fire and other natural events. It can also include however vandalism and terrorism which can be equally debilitating to a business.

Having a Disaster Recovery plan in place can reduce the impact of such disasters on the survival of your business.